A customer calls
Your local website number forwards to the phone you already use.
Call recovery for local service businesses
Missed Call Text Back Software
Give an opted-in caller a fast reply while you finish the job in front of you.
Missed call text back software turns an eligible missed website call into one caller thread with voicemail, texts, and a clear owner callback.
TL;DR
A local website number rings your normal phone. A miss becomes a lead and the caller can leave voicemail. When texting is active and the caller has given permission, one short text asks what is wrong and promises your callback window. You can take over at any time.
Free private preview. No credit card. Nothing goes live.
Missed call
New website lead · 2:14 PM
Pine Street Plumbing: sorry we just missed you. Text what is going on and your address, and we will call you back within 15 minutes. Reply STOP to opt out.
Water is leaking under the kitchen sink. Can someone come today?
This is Sam, Pine Street Plumbing's AI assistant. Is the leak still running?
Same caller thread owner can take over
How it works
From a missed website call to a useful handoff
The call is missed
The miss becomes a lead. The caller can leave a voicemail for your callback.
Permission stays separate
A missed voice call alone is not permission to text. Text follow-up needs a valid opt-in.
Text follow-up starts
An opted-in caller replies on the same local number. You get the callback.
Real conversation preview
See the whole caller thread
For an eligible caller, the first message is fixed around your business name and callback window. The AI only joins after the caller replies.
Reply from the dashboard at any time. The AI leaves that caller thread.
First text
Pine Street Plumbing: sorry we just missed you — we're on a job. Text what's going on and your address, and we'll call you back within 15 minutes. Reply STOP to opt out.
Caller
Water is leaking under the kitchen sink. 14 Oak Street.
Disclosed AI assistant
This is Sam, Pine Street Plumbing's AI assistant. Is the leak still running?
Owner alert
New job — kitchen leak at 14 Oak Street, still running. Call within 15 minutes.
After the first reply
The AI asks three questions. You get the handoff.
Turn the assistant on when you want help qualifying replies. Your callback still closes the job.
Real miss detection
No-answer, busy, failed calls, short pickups, and likely carrier voicemail are handled as misses.
Voicemail joins the story
The recording and transcript sit beside the call and text thread for that phone number.
Three short AI questions
The disclosed AI assistant asks about the problem, address or ZIP, and urgency. It does not quote prices or book work.
Human takeover sticks
Reply from the dashboard using the website number. The AI steps out of that caller thread.
Before you turn it on
Two numbers. Two different jobs.
- Your real number
- Stays yours, stays on Google, and keeps working everywhere. There is no port and no carrier change.
- Your local website number
- Appears on the site, forwards to your real phone, and holds the call, voicemail, and opted-in text trail.
- When does texting turn on?
- Calling starts after a routing test. Texting starts after carrier approval, which can take several days.
- Does every missed caller get texted?
- No. The caller needs a valid text opt-in, such as the website consent box or a customer-started text. A missed voice call alone is not permission.
- What does it cost?
- Permission-aware missed-call follow-up is included with Get Calls: $99/month or $990/year.
- Is it stand-alone phone software?
- No. It is built around the local number on a Sites That Get Calls website.
Free playbook
Test the full path before trusting any tool
A clean demo should prove the caller experience, the owner handoff, and the stop rules.
Run these checks
- 1Call the public number and let it ring out.
- 2Check the voicemail path and how text permission is recorded.
- 3Reply with a sample job and check the owner alert.
- 4Take over from the business number.
- 5Send STOP and confirm the conversation ends.
Hard rules to look for
- A voice call alone never counts as text permission.
- The first text names the business and includes STOP.
- The AI says it is an AI and never quotes or books.
- Owner takeover makes the AI leave the thread.
- Quiet hours and repeat-message limits stay enforced.
The plain truth
The handoff ends with your callback.
The assistant gathers the basics and alerts you with a short summary. It never pretends it can price, schedule, or finish the job.
What it does
- Forwards the local website number to your phone
- Turns a missed call and voicemail into a lead
- Keeps calls, voicemail, and texts in one caller view
- Lets the AI qualify or the owner take over
What it does not do
- Replace your real business phone number
- Text while carrier registration is pending
- Quote prices or promise availability
- Keep talking after the owner takes over
Questions
What owners usually ask
How fast does the text go out?+
For an eligible caller, the send is attempted as soon as the call is marked missed. It only sends during the business texting window, and carrier delivery can vary.
Do I need a new phone?+
No. The local website number forwards to your existing phone. Your normal number does not change.
Can the customer reply?+
Yes. Replies return to the same local website number. The AI can qualify the job, or you can reply from the dashboard and take over.
Does texting turn on right away?+
Calling can go live first. Texting turns on after the required business registration and routing checks are complete.
Does every missed caller get a text?+
No. Texting must be active, the number must be textable, the caller cannot be opted out, and send-hour and repeat-message rules still apply.
Does a missed call count as permission to text?+
No. Carrier approval and customer permission are separate. Permission can come from a website text opt-in or a customer-started text. A missed voice call alone is not permission.
Is this stand-alone phone software?+
No. It is built around a Sites That Get Calls website and its local number. Your real business number still stays yours and stays on Google.
Your number stays yours
See how the website number fits
The customer calls the local number on the website. It forwards to your normal phone. If you miss, the website number keeps the voicemail and opted-in text thread together. The private preview changes nothing and sends nothing.
Free private preview. No phone or website changes.